- [ Home ](/about/offices-resources/information-technology)
- [ About ](/about/offices-resources/information-technology/about-office-information-technology)
- [ Accounts ](/about/offices-resources/information-technology/accounts)
- [ Banner ](/about/offices-resources/information-technology/banner)
- [ Communication ](/about/offices-resources/information-technology/communication)
- [ Learning ](/about/offices-resources/information-technology/learning)
- [ Network ](/about/offices-resources/information-technology/network)
- [ Cybersecurity ](/about/offices-resources/information-technology/cybersecurity)
- [ Support ](/about/offices-resources/information-technology/support)
 
 

 

## Ellucian 

Ellucian is a leading provider of technology solutions specifically designed for colleges and universities. At our institution, we rely on Ellucian’s powerful suite of tools to streamline our operations, improve our decision-making, and empower our students to succeed. Specifically, we use Ellucian’s Banner and Degree Works systems to manage everything from admissions and financial management to academic advising and course planning.

If you are not connected to the CAU network it is recommended that you use the CAU VPN to access the following links.

### Ellucian Support

- [Ellucian Customer Care Website](https://ellucian.okta.com/login/login.htm?fromURI=%2Fapp%2FUserHome) **(Login Required)** – Access Documentation, Support, etc.
- **Email:** <BannerApps@cau.edu> – Report technical issues or make requests regarding Banner or Degree Works.

### Pre-Production and Test Environment Links

If you are not connected to the CAU network it is recommended that you use the CAU VPN to access the following links.

 

 

- [ Experience Pre-Production      ](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fexperience-test.elluciancloud.com%2Fcutest7%2F&data=05%7C02%7Chabell%40cau.edu%7C9bc4dc8094914b761a1808dd75cbcb4f%7Caa2f38d5c7c64490a8382dfa9ed6e2f0%7C0%7C0%7C638796240387765705%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1Firn9pHgSVnucGUIMRnbtCDwiMPSmXnngxLu7ghRfU%3D&reserved=0)
- [ Experience      ](https://experience.elluciancloud.com/cu743/)
 
 

 

### User Guides

 

 

- [ Experience User Guide for Students      ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Student-Banner-Experience-Reference-Documentation-Clark-Atlanta-University-2.pdf)
- [ Experience User Guide for Faculty &amp; Staff      ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Faculty-and-Staff-Banner-Experience-Reference-Documentation-Clark-Atlanta-University-2.pdf)
 
 

 

### Experience Banner 9 Self-Service Documentation

- [ Banner 9 Employee Self-Service ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Employee-Self-Service-Slide-Information.pptx)
- [ Banner 9 Student Self-Servcie ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Self-Service-Banner-9-Student-Accounts.pdf)
- [ Navigating the Student Accounts ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Self-Service-Banner-9-Student-Accounts-2.pdf)
- [ Banner 9 Proxy Management for Parents/Guardians ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Self-Service-Banner-9-Proxy-Management_-1.pdf)
- [ Banner 9 Financial Aid Self-Service ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Financial-Aid-Self-Service.pdf)
- [ Banner 9 Faculty Self-Service ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/Faculty-Self-Service.pdf)
- [ How to Search for a Student ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/how-to-search-for-a-student-.png)
- [ How to Find my Class Roster ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/How-to-find-my-class-roster.png)
- [ View a Student’s Academic Transcript ](https://test-clark-atlanta-university.pantheonsite.io/sites/default/files/2025-12/View-academic-Transcript-.png)